Shipping & Returns

General Terms and Conditions

By placing an order with 888 Water, you agree to these general terms and conditions.

Orders and payment
All orders are subject to availability and confirmation. Prices are displayed in South African Rand (ZAR) and payment must be completed through the available checkout methods before an order is processed.

Product information
We aim to keep product descriptions, images, pricing and availability accurate. Minor variations may occur, and we reserve the right to correct errors or update information without prior notice.

Shipping and delivery
Orders are processed and delivered in accordance with the shipping policy on this page. Delivery times are estimates and may be affected by circumstances outside our control.

Returns, refunds and cancellations
Returns, refunds and order cancellations are handled in line with the returns and refunds policy below and applicable South African consumer-protection laws. Please contact us promptly if you have an issue with your order.

Changes to these terms
We may update these terms from time to time. The terms in effect when you place your order will apply to that order.

If you have any questions about these terms, please contact our customer service team.

Shipping Policy

We offer shipping to customers within South Africa. Standard shipping typically takes 2-5 business days for delivery. Orders are processed and dispatched within 1-2 business days of purchase.

Shipping costs are calculated based on your location and the weight of your order at checkout. Free shipping may be available on orders over a certain amount - details will be shown during checkout.

Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return eligible items within 30 days of purchase for a full refund.

To be eligible for return:

  • Items must be unused and in original condition
  • All original packaging and tags must be intact
  • Return shipping costs may apply unless the return is due to our error

To initiate a return, please contact our customer service team with your order number. We'll provide you with a return shipping address and instructions.

Refunds will be processed within 7-10 business days of receiving and inspecting your returned items. The refund will be issued to your original payment method.

For questions about our shipping and returns policies, please contact us at [your contact email].